Refund policy

Every Project Nine wedge is made to order. Nothing sits on a shelf. When you commission a wedge, we begin work on a head for you specifically, which shapes how returns work here. Please read this before you commission.

Made-to-order commissions

Because each wedge is built for you after you order, commissions are not returnable once work has begun. This is standard for custom and made-to-order goods.

You can cancel for a full refund within 24 hours of placing your order, before your head enters the batch. Email us at project9golf@gmail.com with your order number and we will refund you in full, no questions asked.

After that 24-hour window, your head is in the queue and the commission is final.

Before you commission

We would much rather answer a question than process a return. If you are unsure about loft, bounce, shaft, or whether Head Only is right for your builder, write to us at project9golf@gmail.com. We answer within one business day.

A note on the RAW finish

Our wedges ship RAW: bare steel, no plating, no chrome, no clear coat. They will rust. Oxidation begins within the first few rounds and deepens into a patina over time. This is intended and is not a defect. Rust, patina, and color change are not grounds for a return or refund.

Damascus faces also pattern differently in every billet. Variation in the pattern between heads is the nature of the material, not a flaw.

Damaged, defective, or wrong item

Inspect your order when it arrives. If a wedge arrives damaged in transit, has a genuine manufacturing defect, or is not what you commissioned, contact us within 14 days of delivery at project9golf@gmail.com with your order number and photographs.

We will make it right. Depending on the issue, that means repairing the wedge, forging or finishing a replacement, or refunding you in full. We cover return shipping on any wedge that arrives damaged, defective, or incorrect.

This is separate from normal wear, rust, or patina, which are expected.

Returns address

Do not send anything back before contacting us. Items sent without an approved return will not be accepted. Once a return is approved we will email you the correct address and a shipping label where applicable.

Refunds

Approved refunds are issued to your original payment method. We will notify you once the refund is processed. Please allow up to 10 business days for it to appear, and note that your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund, contact us at project9golf@gmail.com.

Questions

Email project9golf@gmail.com. One smith, one anvil, so the reply comes from the person who will finish your wedge.